Balance customer focus, care quality and finance
Moving towards efficient healthcare organisations WATCH DEMOGUIDED TOURClosing the gap between quality and efficiency. Re-defining customer focus with Healthcare Excellence.
Focus on patient experience moving beyond customer satisfaction
Satisfying clients, patients and relatives is no longer sufficient. It is a basic expectation. Your team needs a broader understanding of all stakeholders and their requirements.
Engage and empower your teams to sustain continuous improvement
Imagine…your healthcare teams working self-managing whether you are around or not. Your people solve difficult problems in a structured way, having constructive discussions, and making sound decisions.
Re-design healthcare processes to increase care capacity
Increasing demand on care providers due to ageing population requires a totally new way of working. Re-design your processes by taking out the non-value-added tasks creates smiles on everyones face.
Communicate and involve everybody in making cultural transformation
Taking time to measure and discuss the right performance indicators is the best investment in your people. The pay-back is employee engagement, customer delight, improving care quality and better financial performance.
Discover new ways how healthcare organisations succeed using Herku’s platform.
Featured resources
Increasing productivity and self-managing
How social workers improved their productivity and strengthen their teamwork and self-managing.
Customer Q
Exceeding customer satisfaction
Improving quality and delighting customer by faster feedback collection using HerkuTrack®
Rehabilitation institute improves inter-disciplinaire team work for better care.
Healthcare quality and efficiency enhanced with Herku
Redefine the way your healthcare processes run and improve day-by-day with Herku. You have the knowledge and you have your workforce. You only need a down-to-earth method to cut waste and improve quality and productivity. And an automated solution.
Years of experience in different industries and hundreds of projects and students, the Herku’s simplified Lean Six Sigma proved its effectiveness many times over. One of the key success factors is how you are supported in your operational excellence efforts with technology and expert coaching. This gave birth to HerkuLess®, the first web based application specially designed to help you follow the steps during your project execution and to get expert coaching along your journey.