Balance customer focus, care quality and finance
Moving towards efficient healthcare organisations WATCH DEMOGUIDED TOURClosing the gap between quality and efficiency. Re-defining customer focus with Healthcare Excellence.
Focus on patient experience moving beyond customer satisfaction
Satisfying clients, patients and relatives is no longer sufficient. It is a basic expectation. Your team needs a broader understanding of all stakeholders and their requirements. ASK REPORT >Engage and empower your teams to sustain continuous improvement
Imagine…your healthcare teams working self-managing whether you are around or not. Your people solve difficult problems in a structured way, having constructive discussions, and making sound decisions. WATCH DEMO >Re-design healthcare processes to increase care capacity
Increasing demand on care providers due to ageing population requires a totally new way of working. Re-design your processes by taking out the non-value-added tasks creates smiles on everyones face. GET THE E-BOOK >Communicate and involve everybody in making cultural transformation
Taking time to measure and discuss the right performance indicators is the best investment in your people. The pay-back is employee engagement, customer delight, improving care quality and better financial performance. WATCH VIDEO >
Discover new ways how healthcare organisations succeed using Herku’s platform.
Featured resources
Increasing productivity and self-managing
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How social workers improved their productivity and strengthen their teamwork and self-managing.
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Exceeding customer satisfaction
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Improving quality and delighting customer by faster feedback collection using HerkuTrack®
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Rehabilitation institute improves inter-disciplinaire team work for better care.
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