42.6% less deviation in care profile indication of clients and actual delivered care. This resulted in about € 111,000 extra revenue per year.
This care institution wrestled with the question if they delivered the right amount of care per client. There also was in-clarity if the quality of the care was actually tuned to the care profile indication of the client.
After the analysis of our Lean Six Sigma consultants it was concluded that 50% of the clients received more care than the indicated maximum. This could happen because there was no regular data collecting in place, there was no steering on the data, expectation were not managed and there was not enough knowledge about the care profile indications.
On completion of the project the deviation between the care profile indication and the actual delivered care was 42.6% lower.
This generated an extra € 111,639 revenue per year.
An implemented measure consisted of a biweekly multidisciplinary consultation per client.